Laundry World

Laundry World Privacy Policy

Last updated: August 25, 2026

Who we are

Laundry World operates Laundry World. This policy explains what information we collect from customers, how we use it, and the choices you have. It applies to our stores, our website, and our email and text messaging programs.

Information we collect

  • Contact details you give us: name, email address, mobile phone number, and postal address
  • Account details: your laundry card or loyalty account number, balance, and visit and spend history
  • Payment information processed by our payment providers. We do not store full card numbers
  • Messages you send us and our replies, including texts, emails, and chat
  • Basic website information such as pages viewed and general location, collected by standard web analytics

How we use information

  • To provide laundry services and run your account, loyalty, and rewards
  • To send you the service notifications, emails, and texts you signed up for
  • To answer questions and provide customer support
  • To improve our stores, services, and marketing
  • To meet legal, tax, and record keeping obligations

How we share information

We share information with service providers who help us operate: our point of sale and payment processors, our marketing and messaging providers, and our website and app hosting providers. They may use the information only to perform services for us.

We do not sell your personal information. We may disclose information when the law requires it, or to protect our rights, our customers, or the public.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.

Information sharing with subcontractors who provide support services for us, such as customer service and message delivery, is permitted. Those subcontractors may use mobile information only to perform those services on our behalf, and they are prohibited from using it for their own marketing or promotional purposes and from sharing or selling it.

All other categories of information, and all other sharing practices and third party disclosures described anywhere else in this policy, exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Text messaging (SMS) and mobile information

Laundry World ("we", "us", "our") operates a text messaging program for Laundry World. This section explains how we handle the mobile phone number and the consent you give us when you join it.

Mobile information we collect

  • The mobile phone number you give us when you opt in
  • Your consent record: the date and time you opted in, the exact disclosure you agreed to, and where you agreed to it
  • Message activity: whether a message was sent, delivered, or failed, and any keyword you reply with, such as STOP or HELP
  • The customer, loyalty, or card account you ask us to connect the number to, when you provide one

How we use mobile information

  • To send the messages described in our SMS terms and conditions
  • To honor STOP, HELP, and other keyword requests immediately
  • To keep the records that show you consented, as required by law
  • To measure delivery and troubleshoot problems with our messaging provider

How mobile information is shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with or sold to any third parties.

Information sharing with subcontractors who provide support services for us, such as customer service and message delivery, is permitted. Those subcontractors may use mobile information only to perform those services on our behalf, and they are prohibited from using it for their own marketing or promotional purposes and from sharing or selling it.

All other categories of information, and all other sharing practices and third party disclosures described anywhere else in this policy, exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Your choices

You can opt out at any time by replying STOP to any message we send. Reply HELP to any message for help. Message and data rates may apply. Message frequency varies.

You can also reach us at hannah@laundryworld.com or (504) 788-9274 to opt out, ask what mobile information we hold about you, or ask us to delete it.

How long we keep it

We keep your consent record for as long as you are opted in, and for a reasonable period afterward so we can prove that consent existed and that your opt-out was honored. Opt-out records are kept indefinitely so that a number that asked to stop is never texted again by mistake.

Email marketing

If you opted in to marketing emails, you can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us at hannah@laundryworld.com or (504) 788-9274.

How we protect information

We use commercially reasonable technical and organizational safeguards, including encryption in transit and access controls, to protect the information we hold. No system is perfectly secure, so we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to opt out of marketing. To make a request, contact us at hannah@laundryworld.com or (504) 788-9274, or write to us at 505 Gretna Blvd Suite #8, Gretna, LA 70053. We will respond within the time the law allows.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.

Changes to this policy

We may update this policy. When we do, we update the "Last updated" date at the top of this page.

Contact us

Questions about this policy? Contact Laundry World at hannah@laundryworld.com or (504) 788-9274, or write to us at 505 Gretna Blvd Suite #8, Gretna, LA 70053.

SMS Terms and Conditions